Privacy & Data Privacy Policy
Last Updated: September 1, 2025
The Anxious Owl, PLLC (North Carolina) and The Anxious Owl – Psychotherapy, LLC (Puerto Rico) (“The Anxious Owl,” “we,” “our,” or “us”) are committed to protecting your privacy. This Policy explains how we safeguard information shared through our website (www.theanxiousowl.com) and how we protect client health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable laws in North Carolina and Puerto Rico.
Website Visitor Privacy
When you visit our website, certain information may be collected to improve functionality and provide a better user experience.
Information We Collect
Personal information you provide (such as name, email, or phone number) when you fill out forms or contact us.
Non-identifying information (such as browser type, device type, and pages visited) is collected through analytics tools.
How We Use This Information
To respond to your inquiries.
To provide the requested information about services.
To improve website content and functionality.
Information Sharing
We do not sell, rent, or trade your information. We only share information with third-party services as necessary to operate the website (e.g., scheduling or contact forms).
Your Choices
You may request correction or deletion of your personal information at any time by contacting stacy@theanxiousowl.com.
Client Data Privacy (HIPAA & PHI)
If you become a client of The Anxious Owl, your Protected Health Information (PHI) is handled according to HIPAA and local board regulations.
How We Protect Client Data
Client records are maintained in a secure, HIPAA-compliant electronic health record (EHR) system.
Any written documents are stored securely with minimal identifying information.
Access to PHI is restricted to necessary personnel only.
How We Use or Disclose PHI
We may use or disclose PHI:
For treatment purposes (e.g., collaborating with other providers, with your written authorization).
For legal or ethical exceptions, including: imminent risk of harm to self or others, suspected abuse or neglect, or when required by law or court order.
To business associates who provide contracted services, under agreements requiring PHI protection.
Client Rights
As a client, you have the right to:
Access and request copies of your records.
Request corrections to your records.
Restrict or revoke authorization for sharing PHI, except where disclosure is required by law.
Insurance & Payment
We do not accept Medicare or Medicaid (including Mi Salud in Puerto Rico). Clients covered under these programs will be referred to in-network providers.
Therapy services are self-pay only, and rates are documented in a Good Faith Estimate prior to beginning services.
Questions or Concerns
If you have questions about this policy, your privacy rights, or how your information is handled, please contact us at:
📍 Puerto Rico Office: Executive Suites, Palmas Dr Office 21, Humacao, 00791
📞 Phone: 704-222-5373
✉️ Email: stacy@theanxiousowl.com